General terms and conditions of use and contract

General website information

These general conditions of use and contracting (hereinafter, “the general conditions”) govern, together with the privacy policy, the access and use by the user of the website www.latiendadelasconservas.es and its subdomains (hereinafter, “the website”), as well as the contracting of products and services through it. By means of the acceptance of the present general conditions, the user declares:

  • That you have read, understand and comprehend the foregoing.
  • That he/she is a person of legal age and with sufficient capacity to contract. The sale of alcohol to minors under 18 years of age is strictly forbidden.
  • That it assumes all obligations set forth herein.

The use of the website attributes the condition of user of the website (hereinafter, “the user”) and implies acceptance of all the terms included in these general conditions. The user must read these general conditions carefully each time he/she accesses the website, as the website and these general conditions may undergo modifications.
The owner of the website, Andres Ferro Benito (hereinafter “La Tienda de las Conservas”) reserves the right to make, at any time and without prior notice, any modification or update of its contents and services, of these general conditions and, in general, of any elements that make up the design and configuration of the website.

Identification data

In compliance with Law 34/2002, Law of Services of the Information Society and electronic commerce, we inform you of the following identification data of the service provider of the information society and responsible for this website;

FerroMar Gourmet, S.L
C/ Lugar de Capeans, 18 Bajo
15229 Ames – A Coruña
T: 881 242 677
@: info@latiendadelasconservas.es

VAT NUMBER: B42910562

Opening hours: Monday to Friday from 10:00-14:00 and 16:00-20:00

User data protection

In compliance with the provisions of Law 15/1999, of December 13, Protection of Personal Data, La Tienda de las Conservas informs its customers that all personal data provided both in the registration process and purchase, will be included in an automated file of personal data, created and stored under the responsibility of La Tienda de las Conservas. The file to which we refer is registered in the General Register of Data Protection, as established by law. The main purpose of the existence of this file is to facilitate the processing of orders and send offers on our products that may be of interest to customers of the store.

La Tienda de las Conservas completely guarantees the confidentiality of the data provided by customers, as well as all the security levels required by current legislation regarding the processing of personal data. In this way, Tienda de las Conservas undertakes to maintain compliance with its obligation of secrecy of personal data, as well as to keep them and ensure that they comply with all necessary measures to prevent alteration, loss or unauthorized use. Therefore, all information about our customers will not be used for commercial purposes and will not be passed on to third parties or external companies.

La Tienda de las Conservas warns the user that it is only responsible for and guarantees the confidentiality, security and processing of data in accordance with this policy, with respect to the personal data collected from the user through the Contents of La Tienda de las Conservas, and that it is not responsible for the processing and subsequent use of personal data that may be made by third party service providers of the information society who may access such data in order to provide their services or carry out their activity.

Likewise, La Tienda de las Conservas is not responsible for the data processing carried out by third parties who establish hyperlinks to the contents of La Tienda de las Conservas or those responsible for those to whom users of its contents are referred via hyperlinks from La Tienda de las Conservas.

RETURNS

1. RIGHT OF WITHDRAWAL

The customer will have a maximum of 15 calendar days from receipt of the order to process your return, according to applicable law. Once these 15 days have passed, La Tienda de las Conservas  will not accept the return.

To process a return, the user must contact La Tienda de las Conservas on 881242677, from where we will proceed to make the necessary arrangements,  under the following conditions:

The product must be returned in its original packaging and condition, including proof of purchase and the delivery note of the product, as well as the reason for the return.
The return has to be sent to La Tienda de las Conservas, Lugar de Capeans,18 bajo. 15229 Cobas-Ames A Coruña.

Shipping costs will be borne by the customer.

2. RIGHT OF DEFECTIVE PRODUCTS

If the wine or other product purchased through the website were not in optimal conditions and / or present any defect, may be returned within a maximum period of 15 calendar days from receipt of order, proceeding to its replacement.  The user will have the right to claim, and to be delivered, an equal product, in perfect condition. In the event that the product is not available, the company will proceed to refund the amount that the customer has paid, including shipping costs, according to the payment method used in the purchase.

In the specific case of defective products, or products that do not match the order placed by the customer, the customer shall not be liable for the cost of returning such products.

3. REFUND

Provided that the user has complied with the aforementioned conditions, La Tienda de las Conservas will refund the price paid by the user for the returned products. In case of return by withdrawal, La Tienda de las Conservas will not face the cost of return.

In case of non-compliance with the requirements included in these General Terms and Conditions, the user will not be entitled to any refund.

In the case of a partial return, the user will be reimbursed the corresponding amount for the returned products.

La Tienda de las Conservas will refund the order using the same method of payment used by the user for the purchase, within 20 days from the collection of the product and after checking the condition of the product.